Assistant Manager
Grand Rapids, MI
Req ID 51450BR
Business Title
Assistant Manager
Business
BioScience
Sub-Business
BioLife Plasma Services
Country
US
State/Province
Michigan
Location of Position
Grand Rapids, MI
Shift_
1st
Job Description
Improving Lives. Improving life for everyone . A subsidiary of Baxter Healthcare, BioLife is an industry leader in operating high quality plasmapheresis centers throughout the United States. At BioLife Plasma Services, we excel at caring. Caring for the quality of our lifesaving services, caring for the donors who help make it happen, and caring for the communities we call home.
BioLife employees work schedules supportive of our operating hours, which vary by location, however generally range from 5:30AM - 9:30PM Monday - Friday .
For specific location center operating hours visit: .
Summary :
Supports the center manager and management team in the achievement of center production and cost goals while maintaining compliance with regulatory and quality requirements for a center producing approximately 40,000 liters of plasma per year. Assists the center manager in the administrative, regulatory, quality, personnel and facilities management functions of the center.
Essential Duties and Responsibilities :
•Ensures compliance with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities.
•Assists the center manager in identifying and implementing improvements and changes to center processes.
•Manages and develops talent within the center. Participates in the selection of new staff and management within the center. Trains, coaches and mentors staff.
•Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively.
•Provides timely feedback on performance.
•Ensures high levels of customer service and satisfaction. Meets and strives to exceed customer expectations.
•Participates in the correction and prevention of audit findings.
•Participates in the interviewing of center staff and assists in the selection of center staff.
•Participates in the evaluation and review of center staff.
•Prepares routine reports and keeps management apprised of center operations and operational issues.
•Assists in center operations as needed.
•Other duties and responsibilities as assigned.
Other Duties and Responsibilities :
May participate in the management of projects and new initiatives within the center or across centers.
Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).
Job Requirements
Qualifications :
Effective communication, interpersonal, technical and troubleshooting skills. Ability to coach and develop a team of diverse individuals. Ability to understand, communicate, and apply technical documents and instructions. Demonstrated ability to multi-task and prioritize. Aptitude for working with production, financial marketing and other statistical data as desirable.
Education and/or Experience :
Associate or Bachelors degree and a minimum of one year of relevant work experience, preferably in a regulated industry or an equivalent combination of education and experience.
Physical Demands/Work Environment :
Requires ability to stand and walk for entire work shift. Potential exposure to blood borne pathogens. Requires occasional bending, stooping, kneeling, crouching, reaching above shoulders and below knees, and lifting up to 50 pounds. Frequent leaning, fine motor coordination. Requires ability to communicate verbally with donors, in person and on the phone. Requires depth perception and vision at all distances. Occasional travel.
Doing Work that Matters
Baxter provides its employees with comprehensive compensation and benefits. To view additional opportunities at Baxter and to learn more about the company, please visit our Web site at company website. EOE M/F/D/V.
