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and Maintenance support Qualifications Our Customer... screening: Customer Engineer III Knowledge Test II (CElllKT ll) Technical Specialist Telecommunications......
and Maintenance support Requirements: Our Customer... screening: Customer Engineer III Knowledge Test II (CElllKT ll) Technical Specialist Telecommunications......
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For your reference, we have included the original job posting below.
Customer Technical Support Specialist
Job Number:
36417897
Company Name:
Bowhead Holding Company
Job Location:
Dahlgren, VA US
Job Category:
Manufacturing & Production
Customer Technical Support Specialist
Customer Technical Support Specialist Tracking Code BST-NSWC-298 Job Description
General Requirements Bowhead strives to hire and retain top quality employees becausepeopleare the measure of our company's success. Bowhead is recognized for its integrity and the proof is in our employee base. To maintain this level of excellence, all Employees are subject to a Non-DOT Drug & Alcohol Testing Program and verification of all post-secondary education listed on an Employee's application and resume. Employees must pass a Non-DOT pre-employment drug screening, and must follow all Non-DOT Drug and Alcohol Testing Program Requirements. Bowhead must be able to verify all post-secondary education listed on an Employee's application and resume, including but not limited to dates of attendance and degree/diploma awarded. Post-secondary education includes any courses taken through an accredited college or university in pursuit of a degree. Bowhead is an Equal Opportunity Employer. Duties Bowhead is looking for a Customer Technical Support Specialist to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users and other code CXA40 designated customers. Provide on-site desktop support as needed. Provides general help desk support for User Assistance. Provide phone support to user's to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management. Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database. Utilize the Remedy System to assign and track trouble calls as appropriate. Assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance. Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity. Required Skills
Bachelor's degree or equivalent with 2-4 years of relevant experience. Must demonstrate strong analytical and problem solving skills. Must demonstrate the ability to multi-task and assist or teach others to solve problems. Must possess the ability to, effectively and efficiently, communicate verbally with the user community. Must be familiar with Department of Defense networking and security accreditation requirements. Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment. Certified Microsoft Certified Professional and CompTIA Security+; or must meet DoD 8570 Information Assurance Technical Level II certification requirements within 6 months of start date. SECURITY CLEARANCE REQUIRED: Must be able to obtain a clearance at the SECRET level. Required Experience
2-4 years relevant experience. Job Location Dahlgren, VA, US. Position Type Full-Time/Regular Closing Date N/A
