Field Service Manager

 Field Service Manager

Field Service Manager

Location: CA-Fresno

Functional Area: Management

Shift: 1st

Reference #:   HS004426


Company Description:
Crown Equipment Corporation designs, manufactures, distributes, services and supports material
handling products that provide customers with superior value. Crown has a network of factory direct
sales and service dealers doing business as Crown Lift Trucks. As one of the world's largest lift truck
manufacturers, Crown is focused on providing solutions that mean improved performance for our
customers.





Job Responsibilities:

* Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards.
* Recruit, interview, develop, and evaluate service personnel. Counsel direct reports.
* Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc.
* Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.


Qualifications:
* High school diploma and prior experience as a Field Service Technician required.
* Prior experience as a Dispatcher and/or Supervisor preferred.
* Strong technical/repair knowledge.
* Good communication, interpersonal, and motivational skills.
* Basic computer skills with Microsoft Office Suite experience.
* Valid driver’s license and ability to safely operate lift trucks.


Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.



Crown is an Equal Opportunity Employer M/F/H/V