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For your reference, we have included the original job posting below.
Field Service Tech Supervisor- East
Job Number:
42019557
Company Name:
Stryker Corporation
Job Location:
Boston, MA US
Job Categories:
Construction & Extraction Manufacturing & Production
Field Service Tech Supervisor- East
BASIC FUNCTION • Performs field service of Stryker Communications product line installed at the customer site • Troubleshoots and repairs complex technical issues • Maintains quality records post servicing of equipment performs quality checks on Stryker Communications product line post service RESPONSIBILITIES • Will work independently with guidance and tasking from Team Lead and/or Regional Integration Services Manager • Follows written procedures for troubleshooting and maintenance of mechanical electrical and electronic systems • Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved. • Interacts with Operations and R&D to solve complex issues • Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting. • Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department. • May conduct training for new hire personnel and on site hospital bio medical and nursing staff • Interacts with customers with regard to post market surveillance activities. • Responsible for staying current with all ComplianceWire training with none past due. • Other duties as assigned by manager. • Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.
Qualifications/Work Experience
BASIC FUNCTION Be apart of Stryker Communications Service Team and impact the life of a patient! Within six months you will have the knowledge and understanding to support our Stryker Communications product line and be the field support expert for our customers.
• Performs field service of Stryker Communications product line installed at the customer site • Troubleshoots and repairs complex technical issues • Maintains quality records post servicing of equipment performs quality checks on Stryker Communications product line post service RESPONSIBILITIES • Will work independently with guidance and tasking from Team Lead and/or Regional Integration Services Manager • Follows written procedures for troubleshooting and maintenance of mechanical electrical and electronic systems • Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved. • Interacts with Operations and R&D to solve complex issues • Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting. • Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department. • May conduct training for new hire personnel and on site hospital bio medical and nursing staff • Interacts with customers with regard to post market surveillance activities. • Responsible for staying current with all ComplianceWire training with none past due. • Other duties as assigned by manager. • Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met. PHYSICAL REQUIREMENTS • Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. • Must be able to review printed materials. • Must have demonstrated fine motor skills. • Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.). • Ability to work with large pieces of equipment. MENTAL REQUIREMENTS • Effective reading and writing skills. • Must be able to analyze and resolve non-routine testing and/or equipment issues using independent judgment. • Must be able to follow and explain detailed instruction troubleshooting and inspection procedures. • Must be able to complete detailed documentation accurately. • Must be able to logically diagnose issues and systematically solve problems • Must be able to travel SKILLS/EXPERIENCE REQUIRED • 2 year installation or production line experience or 2-3 years industry experience with relevant field service experience. • Effective interpersonal and communication skills. • Must be able to communicate effectively with surgeons, hospital staff, nurses and biomedical personnel • Ability to prioritize issues. • Computer literate. • Functional with Microsoft Office including Excel, and Word • Ability to learn new systems and technologies quickly • Basic electronic and mechanical aptitude • Skilled at cable termination of all standard digital and analog industry connectors. • Knowledge of video, audio and data communications systems • Knowledge of OR etiquette and basic hospital procedure
Education and/or Special Training
EDUCATION/TRAINING REQUIRED • Associate's degree, technical degree. • AV or IT background or Medical Equipment experience in OR lights and ceiling mounted equipment is helpful- NOT REQUIRED
