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Responsible for managing a service territory. Provides effective, proficient, and timely service and repairs to all customers in direct support of the sales and service efforts to gain and maintain customer loyalty. Manages service requirements and business for both the EMS and Bed & Stretcher organizations. Grows the service business in the territory through the selling of service parts, billable labor and travel, and coordinating with sales to identify and close service contracts.
Qualifications/Work Experience
1. Repair equipment according to Stryker Medical specifications and perform all required quality control checks and preventive maintenance in accordance with the products operation manual. 2. Keep inventory accurate by doing service reports on all calls. 3. Ensure all routine company vehicle usage and maintenance is preformed according to company policy. 4. Troubleshoot equipment problems, including fault isolation and diagnosis at account locations to ensure equipment is operating at maximum level and is cosmetically presentable.
Education and/or Special Training
• High school diploma or equivalent. • A minimum of 1 year experience in equipment repair involving mechanical/electrical skills. • Must be 21 years of age and have a valid driver's license. • Successfully complete all designated training programs for this position. • Ability to work independently, exercise sound judgment, and elicit support and cooperation from coworkers. • Demonstrated ability to communicate effectively both verbally and in written format. • Willingness and ability to work extended workweek including nights and weekends. • Demonstrated ability to present a positive image of Stryker Medical through adherence to account protocol and presentation of professional image in dress, grooming, and behavior at all times when interacting and interfacing with account staff and patients. • Willingness to follow all safety rules. Must ensure service standardization with the field organization through adherence and enforcement of policies and procedures established by Stryker Medical.
The opportunity number you have entered is either no longer available or does not exist. Please review the jobs below which closely match your desired criteria.
