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For your reference, we have included the original job posting below.
Field Support Manager
Job Number:
36711686
Company Name:
Bowhead Holding Company
Job Location:
Washington, DC US
Job Category:
Manufacturing & Production
Field Support Manager
Field Support Manager Tracking Code BSM-DC-29 Job Description
Bowhead strives to hire and retain top quality employees becausepeopleare the measure of our company's success. Bowhead is recognized for its integrity and the proof is in our employee base. To maintain this level of excellence, all Employees are subject to a Non-DOT Drug & Alcohol Testing Program and verification of all post-secondary education listed on an Employee’s application and resume. Employees must pass a Non-DOT pre-employment drug screening, and must follow all Non-DOT Drug and Alcohol Testing Program Requirements. Bowhead must be able to verify all post-secondary education listed on an Employee’s application and resume, including but not limited to dates of attendance and degree/diploma awarded. Post-secondary education includes any courses taken through an accredited college or university in pursuit of a degree. Bowhead is an Equal Opportunity Employer. Employee must have a valid driver license and three (3) year clean driving record. Employee must follow all Authorized Driver Policy and Procedures regarding approved vehicle usage. Duties: Bowhead is looking for a Field Support Manager in Washington, DC. Field Support Manager: * Organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks. * Manages teams of contract support personnel deployed to multiple locations. * Maintains and manages the client interface at the senior levels of the client organization. * Meets with customer and contractor personnel to formulate and review task plans and deliverable items. * Break-fix of desktop, printers, associated peripherals, and perform *eyes and hands* support for remote locations. * Desktop configuration work including desktop deployment, application support, desktop application and operating system support. * Troubleshooting to diagnose issues. * Provide Microsoft software support. * Provide hardware support on laptops, desktops, and printers. * System imaging and deployment * Install and troubleshoot operation systems and standard business applications, including desktop systems, associated peripherals, and verification of operation. * Rollout hardware and software upgrades, implement new equipment and services, and assist with new product testing and special projects. * Develop and maintain up-to-date PC and accessories inventory and promote IT standards for field sites. * Respond to phone and e-mail inquiries that are placed in the support center and directly interact with customers to resolve local and network related issues. * Follow up with end users to ensure problems are resolved successfully and satisfactorily. * Provide IT training to customers to ensure successful use of IT equipment. * Document and revise all resolutions to be updated in IT knowledge base. Required Skills
Bachelor’s Degree in a related field or equivalent experience with a minimum of eight (8) years relevant experience. Preferred Skills/Experience: Break-fix of desktops, printers and associated peripherals and office automation experience. Required Skills/Experience: Desktop support experience, hardware and software upgrades, and deployment services. SECURITY CLEARANCE REQUIRED: Must be able to obtain a favorable Public Trust (NAC). Required Experience
More than 8 years professional experience. Job Location Washington, DC, US. Position Type Full-Time/Regular Closing Date N/A
