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For your reference, we have included the original job posting below.
Financial Operations Supervisor Job
Job Number:
25573461
Company Name:
Expedia
Job Location:
Las Vegas, NV US
Job Categories:
Accounting & Finance Customer Service
Financial Operations Supervisor Job
Financial Operations Supervisor
Job ID #: 13160 Company: Expedia North America Location: USA - NV - Las Vegas Functional Area: Finance Employment Type: Full-Time Regular Education Required: High School Diploma Experience Required: 3-5 Years Relocation Provided: No
Position Description Job Title: Financial Operations Supervisor Department: Financial Operations Reports To: Financial Operations Manager Location: Las Vegas, NV
Summary:
This Supervisor position is responsible for the day-to-day Financial Operations in their respective geographic office. This position could oversee the day-to-day operations within the Department, specific to invoice processing, reconciliation, supplier inbound calls, supplier inbound email and internals request from Market Management to resolve payment inquires for and reservations. In addition, the Supervisor will utilize professional skills, a solid comprehension of related industry practices and company policies and procedures to address and resolve problems where analysis of data requires evaluation of identifiable factors. This position will need to demonstrate good judgment in selecting appropriate methods and techniques for obtaining solutions. Also responsible for team management including, coaching and counseling, performance metrics, attendance & overtime monitoring and ensure positive employee morale.
Job Functions & Expectations:
Operation FunctionsEnsure timely and accurate payments to our participating hotels o Plan and execute the workload of your team to maximize qualitative and quantitative performance versus established organization benchmarks ? Review daily in and out volumes and net progress data ? Review processing date/calendar date cycles versus established parameters ? Ascertain need for labor, equipment and other resources ? Analyze and ascertain cyclical labor Requirements o Identify process-cycle errors through audit and/or review of procedures o Correspond with peers and coordinate with Supplier Relations to resolve hotel reconciliation issues resulting from invoice processing identify trends and assist with corrective action. Operational Functions Ensure accurate and timely follow through on supplier concerns o Plan and execute the workload of your team to maximize qualitative and quantitative performance versus established organizational benchmarks ? Review daily in and out volumes and net progress data ? Review processing date/calendar date cycles versus established parameters ? Ascertain need for short-term and long-term labor, equipment and other resources ? Analyze and ascertain cyclical labor requirements o Establish tracking mechanisms to ensure all escalated issues receive response by end-of-daywith daily updates until resolution o Develop steps to ensure successful change management occurs to provide superior customer service o Formulate and implement procedures to monitor calls to ensure customer service levels are met or exceeded. ? Update registers tracking customer service levels for review by management o Facilitate hiring, training and corrective processes with personnel Compliance FunctionsEnsure adherence to company policies and procedures o Audit weekly aged vendor invoices, in-process activity and monthly QA processes o Update registers accordingly for invoice aging and QA processes o Audit known rate error logs to ensure compliance and validity o Audit to ensure short-pay records are selected when present o Audit to ensure invoices are closed within 72 hours of being created o Audit to ensure discrepancy information is complete, audited and included with hotel payments o Quarterly, update division procedures, control narrative and flowcharts People Management Functions Manage team to departmental performance criteria Ensure positive employee morale and evidence of good teamwork Work with manager and recommend and contribute towards training content for team members Provide proactive and timely coaching and counseling to team members to ensure professionalism and performance criteria are adhered to. Ensure that adequate people performance documentation and support is maintained to support attendance and performance related issues Provide proactive input to management on current processing procedures and how to improve them Conduct meetings with team members to discuss issues (weekly meeting at a minimum) Participate in weekly supervisor and/or manager meetings Other department tasks /special projects as required by management
Minimum Requirements:
Education: High School Diploma (college degree preferred) 3+ years of accounting/accounts payable experience and/or data entry experience; 3+ years of supervisory experience Exceptional typing/10-key proficiency is required Strong PC proficiency including, but not limited to, all MS Office applications. Must be able to edit, improve and manipulate content/presentation in all products. PeopleSoft experience preferred Strong leadership (people) skills with a professional work ethic Strong written and verbal communication skills. Performance needs to be at a 3.0 or better on last formal review No disciplinary action, to include attendance within the last 1 year Thorough in approach with attention to detail. Strong organization skills. Self starter with the ability to work with minimal supervision, alone or within a team environment Ability to multi-task and meet deadlines in a fast-paced environment Ability to travel when appropriate
