Inside Account Representative

Inside Account Representative

Inside Account Representative
Requisition Number 2001201
Full-time/Part-time Full-Time
Job Category Sales-Inside




Address 75 Maxess Road
City Melville
State New York
Zip code 11747
Remote Territory Location








JOB DESCRIPTION

DUTIES and RESPONSIBILITIES


* Works closely with vendors to produce quotes and expedite orders.


* Answers inbound calls to sell MSC products in accordance with MSC culture and Primeline customer service standards.


* Resolves customer product and service issues by providing sales-related solutions utilizing the most common sources of information.

Consults with other associates to locate alternative sources of information.


* Provides customer service, in accordance with MSC/Primeline standards to ensure customer satisfaction, account retention and revenue

generation.


* Communicates customer concerns to management to ensure the most effective and lasting problem resolution.


* Resolves basic credit and collection issues to enhance customer service.


* Responds to customer non-telephone inquiries and takes appropriate action based on customer, product and sales knowledge.


* Provides customer service using all tools available including, but not limited to, email and the Internet.


* Learns and applies the MSC Culture to ensure proper direction of intentions and efforts and fulfillment of MSC's Mission.


Participates in special projects and performs additional duties as required.

* INDICATES ESSENTIAL DUTIES


To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are

representative of knowledge experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential duties.
POSITION REQUIREMENTS

EDUCATION and EXPERIENCE:


q A High School Diploma or the equivalent.


q 0-2 years inbound/outbound Sales & Customer Service experience is preferred.







SKILLS:


q Knowledge of basic arithmetic required.


q Good telephone skills required


q Good oral and written communication skills required.


q The ability to work a varying schedule required.


q Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.