Mgr Operations I( Service) Syracuse NY

Mgr Operations I( Service) Syracuse NY

Mgr Operations I( Service) Syracuse NY


Company Siemens Industry, Inc.
Division IC - Building Technologies
Functional Area FS - Field Service
Location NY - Syracuse
Req ID 109166 Job Type Regular
Job Time Full-Time
Experience Level Mid Level
Required Education Bachelors Degree or equivalent experience
Required Travel 10%




Company Description
Siemens Industry, Inc. is the U.S. affiliate of Siemens' global Industry Sector business-the world's leading supplier of production, transportation and building technology solutions. The company's integrated hardware and software technologies enable comprehensive industry-specific solutions for industrial and infrastructure providers to increase their productivity, sustainability and profitability. The Industry Sector includes six divisions: Building Technologies, Industry Automation, Industry Solutions, Mobility, Drive Technologies and Osram Sylvania. With nearly 204,000 Siemens Industry Sector employees worldwide, the Industry Sector posted a worldwide profit of $4.7 billion on revenues of $47.3 billion in fiscal 2010. />

Job Description
I. Basic Function

First line management position in Service Operations. Directs the activities of at specific customer sites, with a total revenue responsibility of between five to ten million (5-10M). Manages staff including Service Supervisors, Service Account Engineers, Service Specialists and/or Mechanics. Position may be assigned to a dedicated account and will be located on the account site/campus and perform Project Manager or high level account management duties. This position doe not own a home branch (SBT focus) but may have 1-2 business unit focus. Manages up to 17 direct reports.

II. Essential Duties

Plan, organize, direct and control all service operations activities to assure profitable growth. Advise management on local operations planning including resource hiring, development and allocation, financial forecasting, monitoring and issue resolution planning.

Manage revenue and gross margin to achieve monthly and annual business plans. Monitor project status and control job costs to maintain margins.

Direct and supervise the development of service work to insure customer commitments are met within the estimated dollars. Oversee supervision of all service and retrofit work and personnel on assigned jobs. Ensure schedules are maintained and work proceeds in accordance with agreement requirements and customer expectations. Determine resource needs (e.g. staffing, tools) and provide any corresponding documentation.

Provide technical and operational support for the sales teams including proper pricing and scope of work definition for service agreement and service project opportunities. Communicate regularly with customers through all phases of the service work we perform for them. Build and maintain an effective operations organization committed to customer and employee satisfaction and profitable growth.

Manage or advise on hiring, training and development, allocation and performance assessment of personnel within area of responsibility. Assist branch with training and development of operations personnel including training on use of financial reports.

Ensure the proper implementation of all company policies, procedures and productivity tools where applicable. Maintain current knowledge of regulatory laws, changes and requirements and ensure compliance. Advise and implement industry/field best practices to improve products, applications and services.

Represents Siemens in industry associations, professional organizations and affiliations and develops relationships with customer, contractors and community leaders
III. Knowledge, Skills & Abilities

Associates degree in Business Administration, or equivalent work experience.
Bachelors degree in Engineering preferred.
5 years experience in the installation and maintenance of low voltage electronic systems including at least two years of supervisory or management experience.
Strong understanding of financial reports and ability to implement cost controls.
Excellent listening, oral and written communication skills. Excellent organizational skills must be able to handle multiple tasks and duties effectively.
Proficient in Microsoft Office: Word, Excel, Outlook and Project.
Fire: NICET Level II Fire Alarm Certification required or must successfully test for NICET Level II Fire Alarm Certification within 18 months of assuming position.
Must obtain state or local fire alarm license as required by local or state regulations within six months of assuming position.