Operations Leader

Operations Leader

Operations Leader







Job ID: MML7
Description:

CUNA Mutual Groups insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. As a dynamic and growing company, we strive to create a culture of performance, high standards and defined values.
Along with an excellent benefits package, our staff is engaged, rewarded for performance, and encouraged to grow professionally and personally. Our future is driven by our people, and our people are driven to deliver value through innovation, involvement and determination. If you want to be recognized for your results and empowered to reach your potential, we urge you to apply.
We are seeking an uncommon professional to join our team as aOperations LeaderJob Responsibilities

1. Organize, develop, and lead well-defined, highly efficient, and effective operation areas which provide easy access, convenience, and accurate information for customers who are seeking solutions and resolutions in their business dealings with CUNA Mutual Group.

2. Continuously improve the operations environment capable of supporting a broad range of services and functions.

3. Create effective working partnerships within Customer Operations and with our business partners to enhance the customer experience and profitably to grow CUNA Mutual.

4. Develop and measure Critical Success Factors, which support the guiding principals Customer and Member relationship development. Continually benchmark critical success factors against profitability, customer satisfaction and the financial services industry, so as to continuously enhance all aspects of the call center and back-office functions to help ensure brand recognition and loyalty in the marketplace.

5. Ensure that customers have access to a highly energized, well trained and professional staff that can provide solutions at the initial point of contact.

6. Develop operational core competencies, which are recognized by the organization and marketplace as value-added.

7. Successfully hire, train, manage and develop staff to ensure strong leadership and succession planning occur at all levels of the organization.

Job Requirements

1. Bachelors Degree or equivalent trade-off in related professional work experience. MBA, or equivalent, preferred.

2. 8-10 years experience managing an operations group (3+ years experience as a manager of managers) with strong experience in the areas of financial services, back office operations and call center operations, with a track record of continuous improvement.

3. Exceptional communication skills both verbal and written.

4. Ability to work within a cross-functional environment and foster effective working relationships within CUNA Mutual Group and its customers.

In return for your skills and contributions, we offer highly competitive compensation and benefit packages, significant professional growth, and the opportunity to win and be rewarded. To apply, create a career notification agent, and learn more about how CUNA Mutual delivers relevant products via our Insurance, Services, and Asset Management businesses to customers around the globe, visit our website at:

EOE
Requirements:


Experience Level 8+ years
Area of Interest(s) Any
Type of Job Full Time
Work Location Waverly, IA Office