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For your reference, we have included the original job posting below.
Senior Manager- First Level Support
Job Number:
22905854
Company Name:
Hilti Corp.
Job Location:
Tulsa, OK US
Job Category:
Manufacturing & Production
Senior Manager- First Level Support
Welcome to the Hilti Career Center! We are pleased that you are interested in learning more about us. We invite you to explore our U.S. and Canadian opportunities. Please use the search criteria below to help find open positions and to apply online. If you do not see a position that matches your interest, we welcome you to submit your resume to Hilti's private database by utilizing the Resume Builder. To ensure your resume is available for future consideration, please make sure your resume is searchable. If your resume is a match for upcoming opportunities, we will contact you; however, we encourage you to continue searching our career site for new positions and apply directly to these postings. Senior Manager- First Level Support
Job Code :Corp-IT-Holler Division :HILTI Location :Tulsa OK US 74146 Job Type :Full Time Career Level :Manager (Manager/Supervisor of Staff) Education :Master's Degree Category :Information Technology Job Description : We passionately create enthusiastic customers and build a better future! In doing so, we live our values: integrity, courage, teamwork and commitment. We supply innovative solutions offering superior added value to construction professionals in over 120 countries throughout the world. Build your career with Hilti Due to expanding growth we are seeking leaders to join our Global IT Organization as a Senior Manager, First Level Support Have a career with the Best! Cutting Edge IT strategy, technology and setup. Privately held, Financiallysound organization, International Career and Training Opportunities Are you looking for a company to match your own ambitious career development objectives? We are seeking exceptional professionals with the potential to develop quickly into key leadership roles. Your Responsibilities: * Responsible for providing leadership in the area of First Level Support for countries in multiple regions. Core competencies in this arena include User Help Desk and PC Services management. * Coordinates with other Global IT Senior Managers and fellow international User Help Desk managers to ensure a holistic approach for system support. * Participates in setting strategic direction for processes that support the desktop, laptop, printer and other hardware peripherals used by the business community. * Coordinates with Global IT engineering team members to ensure the appropriate use of technology and standards in the design, implementation, and support of systems so as to guarantee consistency within the Hilti Global IT environment. * Periodically evaluates which support tasks to perform internally and for which to partner with external providers. Manages provider relationship, cost and performance. * Responsible for the administrative aspects of the First Level Support competence area. This also includes ownership concerning budget development, analysis, and adjustments. * Responsible for the development of First Level Support goals, personnel development , organization resource utilization, and performance cessful candidates will receive a competitive salary, aggressive bonus plan and full benefits. You will have a personalized Development Process to help map your progression to future positions. Your Profile: * Must be knowledgeable in the technologies and processes utilized in the end user workplace support. * People management experience in an international environment. * International and multi-cultural experience in a global organization, matrix environment. * Experience and success in leading teams and developing individuals. * Masters Degree in CIS, MIS, Telecommunication Management or Engineering related field required. * International mobility required. * English and Spanish language skills required, Additional languages company With annual sales of three billion dollars, Hilti is the brand leader and partner worldwide for construction and building maintenance professionals. Over 18,000 people work for Hilti in sales, marketing, engineering, research, development and manufacturing. We lead the market in terms of quality, added value and innovation. Application process If you desire a long term career, are eligible to work in the U.S. permanently and feel your qualifications match this profile, please apply via the "Apply button" below. Only electronic applications can be accepted. Hilti is proud to be an Equal-Opportunity employer. M/F/D/VM
