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For your reference, we have included the original job posting below.
Stone Mountain, GA - Customer Fulfillment Center - Manager of Inventory
Job Number:
44304221
Company Name:
Macy's
Job Location:
Atlanta, GA US
Job Categories:
Manufacturing & Production Merchandising, Purchasing & Retail
Stone Mountain, GA - Customer Fulfillment Center - Manager of Inventory
Key Accountabilities:
Responsible for the management of Inventory Control operations including but not limited to; physical inventory planning, CEB/WMS balancing, cycle counting, and product moves. Very strong emphasis on leading initiatives to maintain the highest levels of stock accuracy, control processes, and reporting standards.
Lead a quality-assurance team across all departments and processes to ensure the highest levels of quality standards are maintained; focusing on leading quality-improvement programs, quality training, and detailed reporting.
Oversee all aspects of the Control Office, Advance Receiving Office (ARO), and CEB Offices in support of company profit objectives and customer service goals.
Direct ARO operations including but not limited to; scheduling of all incoming dock appointments, preparing manifest problems and keyrecs, coordination of MIO issues, major detail error reporting, carrier claims, ARQ/POQ resolution.
Manage Control Office operations including but not limited to; returns and queue processing, RTV processing, NIL clerical processing, and FTC compliance.
Monitor FTC compliance and standards for D2C, through reporting, communication and training
Maintain relationship of customer service through Macy's Credit and Customer Service Group, Macy's Transportation Operations, vendor community, and D2C operations to ensure maximum customer satisfaction.
Responsible for the management of vendor compliance and standards operations including but not limited to staff communications, staff balancing and work assignments, work scheduling and processing, throughput levels, and processing standards.
Ensure departments meet or exceed performance requirements in the areas of FTC compliance, safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service and execution to plan.
Reviews analyses of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives.
Partner with outbound operations to reduce damage and wrong item shipped issues, while identifying and resolving discrepancies
Develop, maintain and monitor all accuracy, service and quality programs to ensure a high level of customer satisfaction, and monitor effectiveness of training programs
Interact with Macy's Systems & Technology as primary user on systems development and refinement to improve operations, productivity and service levels. Provide a safe work environment for staff and enforce safe/smart work practices, while complying with AOSE and safety program.
Skill Summary:
Ability to build and foster teams, gain commitment from others and effectively manage the decision making process.
Creative problem solving and innovative approaches to complex problems.
Strong analytical and problem-solving skills, with an emphasis on process improvement, installing and maintaining best practices in the operational areas.
Identify and present opportunities for process improvement.
Must possess exceptional leadership, mentoring, coaching and interpersonal skills.
Requirements:
Knowledge of the e-commerce and fulfillment operations
Ability to make effective decisions and manage several processes in a fast paced environment.
Exposure to various logistics operations, with an emphasis on customer service
Previous accountability for an entire function within a distribution facility (fulfillment preferred)
Excellent communication (oral, written and listening) and project management skills
Execute decisions and manage multiple processes in a fast paced environment while following a ""Teams Win"" philosophy.
High-level understanding of Six Sigma or Lean process improvement methodology's
Proven leadership and business acumen
Bachelors degree preferred
Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
