Supplier Quality Specialist 4
Leads audits and assessments of complex supplier's systems, processes and products. Documents and reports audit and assessment results. Delegates product acceptance responsibility to suppliers. Assesses capability and capacity of suppliers to perform current or potential future work. Provides education and coaching on quality systems, regulatory compliance issues and company initiatives. Develops training materials and other resources to support improvements in supplier performance and productivity. Generate Supplier Corrective action requests from Suppliers and verify Root Cause Analysis preformed and approve Supplier's corrective action plans.
Provides technical expertise to company employees, suppliers employees, customers and when required provides education and coaching on regulatory requirements and the AS9100 aerospace quality system. The Quality Specialist will be competent in root cause corrective action investigations, performing problem resolution and follow-up activities including problem identification, investigation, analysis and resolution of discrepancies and non-conformance issues. Interfaces with the Boeing Enterprise, internal and external customers, and suppliers to establish priorities and be responsible for developing and regularly maintaining detailed reports to communicate quality status, improvement activities, risks, and progress to the Supplier Management community.
Close coordination with Procurement Agents, Program Leaders, SQ Management and other functional stakeholders in development of strategy and deployment is required and critical. The candidate should be able to demonstrate their ability to schedule multiple events in a dynamic production environment. The candidate must be able to work cross-functionally with many different job disciplines at supplier. Strong computer skills are required.
Competencies
General• Adaptability
Fully understands changes in own and fellow senior employees' work and situations; is frequently called upon to explain the logic or basis for change to other employees; is generally seen as an expert on information about changes affecting own and fellow senior employees' jobs; occasionally mentors fellow employees around the change. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow senior employees and external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
• Communication
Consistently clarifies purpose and importance; stresses major points; follows a logical sequence. Consistently keeps the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Consistently frames even complex messages in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used; attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Advises fellow project leads and other internal employees in effective communication techniques.
• Customer Focus
Makes customers and their needs a primary focus of one's actions as a project team leader; develops and sustains productive customer relationships as they relate to project team leadership responsibilities; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to customers to build their understanding of issues and capabilities; considers how project level actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists other project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
• Decision Making
Consistently recognizes a wide range of complex, specialized issues, problems, or opportunities in own work group, across the organization and with external customers; determines whether action is needed. Steadily identifies the need for and collects information to better understand issues, problems, and opportunities. Regularly integrates complex information from a wide variety of sources; detects complex trends, associations, and cause-effect relationships. Consistently creates relevant options for addressing problems/opportunities and achieving desired outcomes. Formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option. Consistently implements decisions or initiates action within a reasonable time. Regularly includes fellow project leads, employees across the organization, and external customers in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.
• Follow-Up
Consistently builds due dates into assignments and task delegations; clearly and effectively communicates milestones and expected results. Asks probing questions to obtain relevant information; proactively convenes meetings with fellow project leads, other internal employees and external customers to review progress and share information; gets feedback on results from those directly involved. Meets formally with fellow project leads, other internal employees, and external customers to review the results of an assignment, project, or delegated task.
• Managing Work
Consistently identifies highly critical and less critical activities and tasks amidst a large number of competing demands; adjusts priorities when appropriate. Consistently ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively. Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts. Consistently takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
• Negotiation
Explores all parties' needs, concerns, and initial positions as they relate to large/complex negotiations. Builds common ground by highlighting areas of agreement and working through areas of disagreement. Manages the interpersonal process to stay focused on the task; constructively addresses emotions and conflict. Engages in mutual problem solving by brainstorming alternative positions or approaches and evaluating them openly and fairly. Builds value of preferred alternatives by relating them to the needs of others; responds to objections by emphasizing value. Seeks a win-win solution through a give-and-take process.
Technical• Analytical Skills
Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources with clients, customers and/or suppliers.
• Quality Systems Process
Extensive, specialized knowledge of production quality systems to analyze and resolve customer technical concerns. Extensive knowledge of QA organizations addressing customer quality concerns.
Basic Qualifications For ConsiderationDo you have at least 6 years of Investigations experience?
Do you have experience working across a diverse supply base?
Do you have experience leading teams?
Do you have experience in the application of AS9100?
Typical Education/Experience
Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience.
Other Job related information
This position is for a Quality Management Systems (QMS) specialist to provide on-site Quality oversight and support at Boeing Commercial Airplane (BCA) supplier, Triumph Aerostructures - Vought Commercial Division facilities in , Dallas, Texas. Position requires direct, regular engagement with supplier's Quality Assurance and Manufacturing Leadership teams in the investigation and resolution of co product quality and QMS related issues. Required frequent travel between Triumph Vought facilities. Note: Position may require limited virtual work. Any of the following are a plus: Engineering Degree, Six-Sigma training/certification, ASQ (American Society of Quality) certifications (e.g., CQA (Certified Quality Auditor), CQE (Certified Quality Engineer), CQM (Certified Quality Manager), CSSBB (Certified Six Sigma Black Belt)), RAB (Registrar Accreditation Board) , FAA ODA, Lead Auditor training, LEAN training.
- Business Unit Commercial Airplanes
- Division Bca Supply Chain Mgt & Ops
- Program Bca Manufacturing
- Job Type Non-Management
- Experience Level Career/Experienced
- US Person Status Required? Yes
Closing Date: 03/02/2012
