Team Leader, Inventory- Denver, CO

Team Leader, Inventory- Denver, CO

Lead, supervise and coordinate the activities of inventory management throughout the entire branch.

Responsible for the people manager responsibilities including: scheduling, training, coaching, discipline, performance management and evaluation, compensation management, recruitment and terminations.

• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
• Assist branch management by addressing issues when necessary
• Provide phone support for inquiries from sales and healthcare professionals
• Train and support new team members and other team members with problem resolutions and proper operations protocol
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
• Process all work in accordance with relevant working practices and standard operating procedures
• Provide coaching, feedback and guidance to improve service levels, internal processes and customer support methodology
• Provide support beyond standard hours as needed if call volume and/or workload require additional time
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales.
• Keep records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken.
• Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.
• Manage; report and analyze branch operations metrics and productivity.
• Manage best-practice implementation.
• Track service levels and problem solve any discrepancies
• Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
• Determine proper storage methods, identification, and stock location.
• Prepare and maintain records and reports of inventories, shortages and/or shipments.
• Dispose of damaged or defective items following procedures
• Pack and unpack items to be stocked.
• Confer with personnel and stock procurement and availability
• Prepare products, supplies, equipment, or other items.
• Issue or distribute materials, products, parts, and supplies based on information from incoming requisitions.
• Receive and count stock items, and record data manually or using computer.
• Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
• Cycle count inventory in various hospital and office locations throughout territory; reconcile counts with company inventory logs; submit adjustments; responsible to count all branch inventory at least once per annual year.
• Occasionally perform responsibilities in Hospital/Operating room setting.
• Work with Branch management and sales to optimize inventory levels and utilization.
• Implement and support Quality initiatives throughout branch.
• Implement and oversee branch-wide procedures to maintain accurate inventory records in the ERP system.
• Understand and implement procedures to manage inventory shelf life and expiry records.
• Act as key contact for related processes (developed through a combination of on the job experience and personal learning).
• Carry out long-term projects and keep management informed of progress from start to finish.

Qualifications/Work Experience

• Demonstrated knowledge of inventory tracking and counting mechanism principles
• Valid Driver's license with good driving record
• Demonstrated knowledge of principles and methods for selection, storage and movement of medical products
• Demonstrated data integrity, analysis and reporting skills
• Demonstrated proficiency in MS Outlook, Excel, Word and Access, ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)
• Proven customer or account management experience
• Managerial experience leading an inventory team supporting internal and external customers
• Must have demonstrated team leadership, communication, and talent evaluation skills
• Understanding of a distribution and storage environment
• Understanding of inventory value, chain of handling and resolving and following up on client inquiries
• Proven success in implementing inventory related performance measures metrics and productivity analysis
• Must be able to drive team productivity and develop individual relationships across the organization
• Understanding of the impact of inventory across multiple demographics
• Demonstrated ability to maintain composure in stressful situations
• Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing
• Must be able to lead and work in a team environment
• Prefer demonstrated knowledge of the medical implant industry and hospital customer base
• Must have the ability to work flexible hours, as needed to support the business needs

Education and/or Special Training

Prefer BS/BA in business or related discipline

Percent Travel Required

10-40%