Technical Service Engineer Location: Hanover, NH Employment duration: Full time # of openings: 1 Shift: 1st Shift Pay range:
Description
Technical Service Engineer Overview: In this key role you'll be a direct link between Hypertherm and our customers and channel sales partners. You’ll provide timely and accurate technical service support to assist customers with technical and product applications issues they have and insure Hypertherm’s position as an industry benchmark for technical services and further promote Hypertherm’s total value proposition.
Responsibilities:
· Supports and Troubleshoots all current and obsolete Hypertherm products and components for Channel partners and end users through phone, email, web (e.g. system integration, identification of root cause, knowledge of hands on repair) to ensure timely and accurate resolution to Customer technical needs.
· Supports and Troubleshoots all current and obsolete Hypertherm products and components for Channel partners and end users through on-site consultations or hands-on repair (e.g. system integration, identification of root cause) to ensure timely and accurate resolution to Customer technical needs.
· Professionally and effectively communicates through 1/1 and small group knowledge transfer sessions (e.g. machine side, operator training, maintenance) around usage, maintenance and optimization of Hypertherm products in order to strengthen self-sustaining technical capabilities of channel partners and end users.
· Uses corporate information systems to document key work activities (e.g. trip reports, SalesLogix call information, phone system reports) to ensure information is available for future use.
· Mentors others through on-the-job training, sharing of product and process knowledge and providing them with available tools that foster development of short-term capabilities Required Qualifications:
Education: A minimum of an AS degree, Electrical or Computer Engineering or equivalent and 2+ years of experience in technical service or related field including an in-depth knowledge of complex electro-mechanical tool and the ability to read schematics.
Knowledge and Skills: · Advanced troubleshooting skills · Advanced knowledge of all Hypertherm products and components · Safely, effectively and efficiently operates all Hypertherm equipment · Comfort working in industrial environments · Ability to display professional confidence on the job-site · Ability to work independently · Ability to construct clear verbal and written communications · Demonstrated capability using Microsoft Office Suite · Typing speed of 35 wpm · Ability to communicate effectively with difficult customers in a professional manner · Ability to effectively present in front of groups · Ability to multitask (e.g. phone and typing simultaneously) · Proficient in mathematics and handbook formulas · Ability to independently manage conflict situations
