About J.P. Morgan Corporate & Investment Bank
J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments, and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.
JPMorgan Chase's Receivable Operations division supports lockbox services delivered to wholesale (corporate), public sector state government, and Federal government clients. The firm's Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating. The main objective is to expedite collections of payments due by getting the check that's "in the mail" deposited into the biller's account as quickly as possible. A second objective is to expedite the posting of payment information, allowing the customer to update their account records. This can substantially reduce costs and expedite the crediting of deposits to individuals accounts, which provides high customer satisfaction and a rewarding service. Our strategic focus is to deliver an extraordinary level of service and quality to our customer while leveraging the firm's operations and technology ~~~ an Operations Supervisor, specific responsibilities will include, but are not limited to the following:
Overseeing daily workflow of specific workgroups and/or segments of the workflow process
Managing a team of full and part-time front line employees
Handling complex customer relationships while utilizing service improvement tools and methodologies
"Direct ownership" of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
Responsible for shift operations, informing shift manager of process delays, breakdowns, and resolving problems or obstacles to production and/or quality
Providing guidance and development of the Team Leaders and Operations team members
Effectively utilizing teamwork and leadership behaviors to create a highly engaged environment
Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, and general management practices
Scheduling feedback and counseling with associates to ensure optimal performance
Must be able to adapt and handle change effectively
Bachelor's degree in a business discipline or relevant work experience is preferred.
Minimum 2 years supervisory/leadership experience, preferably in a Remittance processing environment
Ability to lead, direct, and be visible to staff and direct reports
Ability to coordinate and organize work while meeting and handling multiple deadline driven processes.
Demonstrated ability to multi-task and balance numerous activities simultaneously
Functional experience with MS Office, including Word, Excel, Access, and PowerPoint
Good decision making skills as well as exceptional written and verbal communication skills
Effectively interact with all diverse groups within the organization
Display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
Physical requirements: Sitting - up to 95% of the time, Standing - up to 95% of the time, Lifting - up to 30% of the time and up to 50 pounds; Walking - up to 95% of the time
To be considered for this role, you may be required to complete a video interview powered by HireVue
Work schedule: Monday - Friday / 5am - 1:30pm
A Government Security Clearance may be required for this position. This includes, but is not limited to:
Tax Filing History (possibly)
Proof of U.S. Legal Permanent Residence up to 7 years
This position may require you to work non-traditional hours and/or additional hours as business needs arise.
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.