• CIB - Transaction Processing Supervisor - Weekend Shift

    JPMorgan ChaseBelleville, MI 48111

    Job #1071317387

  • About J.P. Morgan Corporate & Investment Bank

    J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments, and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.

    JPMorgan Chase's Receivable Operations division is comprised of two distinct segments: Wholesale Lockbox and Public Sector Lockbox. The firm's Receivables Operations division enables our customers to accept traditional paper-based payments and supplemental detail from their clients by capturing information with efficient technology services and transferring image and data files for downstream processes. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.

    As an Transaction Processing Supervisor, specific responsibilities include, but are not limited to the following:

    • Operations Management/BusinessResults

    • Supervise a team of (15-20)full and part-time transaction processing employees. Team structureincludes Team Leaders to assist in executing workflow and personnelmanagement tasks

    • Effectively use data to manageyour team

    • Establish daily productiongoals based on productivity targets, budget, and resources

    • Responsible for monitoring andtracking team's performance levels and managing personnel to ensure allthroughput targets are achieved

    • Responsible for shiftoperations, escalating all process delays or breakdowns, and for resolvingobstacles impacting production and/or quality

    Client/Customer Focus

    • Develop operational expertise;demonstrate in depth knowledge of all SOPs, business rules, and systemfunctionality; approach the process with a continuous improvement mindset,identifying gaps in the process

    • Create action plans toalleviate client impacting errors

    • Partner and build relationshipswith continent workforce agency personnel

    • Provide feedback and processcoaching to contingent workers to ensure they are meeting statedobjectives

    • Streamline, simplify, andstandardize operational processes and technology to deliver a betterexperience for the client and employees

    Teamwork and Leadership

    • Responsible for ensuring teamis receiving relevant communication; both verbal and written; providestrategic firm wide communications down to individual information, mustpossess an ability to take complex information and break it down intosimple messages, tailoring messages to targeted audience

    • Providing guidance and skilldevelopment for your personnel (Team Leaders and Transaction ProcessingAssociates)

    • Identify skill deficiencies foryour team members and create an action plan for training the team

    • Effectively utilize teamworkand leadership behaviors to create a highly engaged environment wherediverse perspectives are sought out and valued

    • Conduct frequent feedback andcoaching sessions with associates to identify above and beyondaccomplishments, obstacles to success, opportunities for improvement, andto ensure optimal performance by each individual on the team

    • Must be flexible and able toadapt to and handle rapid change effectively. Must be willing tosell the changes and help team adjust to change.

    Risk and Controls

    • Ensuring all customer and bankguidelines, policies, and procedures are followed as they relate tooperations, internal audit and security, required training curriculum, andgeneral management practices

    • Ensure procedures and processesare being followed and are producing expected results, escalate gapsidentified

    • Protect the firm and our clientby adhering to all cyber security, physical, and data security policies

    • Bachelor's degree in a businessdiscipline or relevant leadership experience is preferred

    • Minimum 2 yearssupervisory/leadership experience, preferably in a Remittance processingenvironment

    • Display core leadershipabilities: strong planning/organization, problem solving/conflictresolution, decision making, analytical, team building, motivation, andinterpersonal skills are essential

    • Ability to lead by example, bepresent and accessible to staff, create a diverse and inclusiveenvironment

    • Ability to understandend-to-end process flow, evaluate downstream impacts when making decisions

    • Ability to prioritize and alignworkflow while handling multiple deadline driven processes

    • Demonstrate ability to executenumerous activities simultaneously

    • Results driven leader, notsatisfied with status quo, look for process, productivity, culture, andcost improvements

    • Must be innovative and embracetechnology in order to propel the business forward

    • Must possess stronginterpersonal skills with the ability to effectively interact withtechnical and non-technical staff at all levels of the organization

    • Must be detail oriented

    • Exceptional verbal and writtencommunication skills; be able to command a room, have executive presence

    • Functional experience with MSOffice, including Outlook, Word, Excel, Access, PowerPoint, and SharePoint

    • Physical requirements:Sitting - up to 95% of the time, Standing - up to 95% of the time, Lifting- up to 30% of the time and up to 50 pounds; Walking - up to 95% of thetime

    • To be considered for this role,you may be required to complete a video interview

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    Work schedule: Friday - Monday / 6:30am - 5:00pm

    JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.

    JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

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