Fulfillment Operations Team Lead

Overview

SOSi is seeking a Fulfillment Operations Team Lead to join our team in El Paso, Texas. The Fulfillment Operations Team Lead is a supervisory role reporting to the Fulfillment Operations Manager and will complete tasks within the area of Operations including scheduling, execution of service delivery, workforce engagement, and customer support for a language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.

Essential Job Duties

• Lead a team of Interpreters as they efficiently execute diverse tasks to support our program.

• Supports various Managers and functional/process Leads in providing operational oversight of all inputs, outputs and outcomes associated with program Performance, specifically within the Fulfillment Operations workflow (e.g., Scheduling/Operations, Quality, and Cost Management processes).

• Provides appropriate direct supervision and monitoring of Team members to ensure all requirements are completed on schedule and within stated compliance and work standards.

• Works directly with supported contract/program Supervisors and Managers for scheduling requirements and work performance.

• Ensures that all language interpreters working on the team are qualified to support one or more SOSi contracts; checks for initial and continuing interpreter competencies- Coordinates efforts with various business unit and program departments, to include Recruiting, Operations, Travel, Quality, and Finance.

• Assists in the implementation of program policies, processes, procedures, and standards to help achieve business and operational objectives.

• Utilizes various Microsoft suite products and other databases, software to achieve assigned tasks

• Develops and maintains program files and program databases per direction of the Manager.

• Maintains appropriate records of research methods and results of data collection.

• Creates and distributes usage reports to the customer and to internal stakeholders.

• Schedules, coordinates, leads, and provides reports on Team meetings to discuss potential issues that may be faced by team members and/or supported program Supervisors and Managers.

• Performs other duties as assigned by the Fulfillment Operations Manager.

Minimum Requirements

• Bachelor's Degree preferred, can be substituted with a Military experience or equivalent coursework in business administration, finance, quality management or a related field.

• Minimum of five years of related experience in administrative support, language services, case management, health and wellness services, and/or data management services fields, programs and/or operations.

• Minimum of three years of supervisory experience.

• Strong computer and software proficiency to include the use of word processing, email, spreadsheets and reports, high proficiency in typing and automated processes.

• Experience working in a Government Contractor environment.

• Must have strong organizational skills and attention to detail Ability to analyze situations, identify and define problems, create and implement workable solutions.

• Ability to provide strong customer service.

• Ability to collaborate in a team environment and utilize strong business acumen.

• Willingness to work in a "hands-on" role, multi-task, adapt to shifting priorities, and work extended hours to include weekends (if required) in a high-energy, deadline-oriented workplace.

• Ability to work with minimal supervision.

Preferred Qualifications

• Experience with interpretation, translation, or linguistic operations strongly preferred.

Work Environment

• Normal office working conditions.

• Requires periods of non-traditional hours including consecutive nights or weekends when necessary.

• May require ability to lift/and or move objects or packages of up to 25 lbs.

• Approximate amount of travel time for the position is 5%.