Lead Cleaner

Overview

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Position Summary Details

This Lead Cleaner position is responsible for giving direction, motivation, and guidance to a team of cleaners.

Pay: $21.95 an hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.

Shift: 2:30pm - 11pm - Must Work Weekends

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Front Line Team Members (~~~) | (Programa de Beneficios de ABM) (~~~)

Essential Functions

• Conducts quality improvement inspections within assigned areas of responsibility

• Ensures quality and satisfaction levels are meeting and/or exceeding expectations

• Assures the highest quality of customer satisfaction

• Assists with Training and Development

• Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.

• Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.

• Leads and participates in a team to ensure the successful completion of assigned tasks

• Responsible for the running and leadership of the shift in the absence of the Supervisor

• When the Supervisor is present, the lead worker may be responsible for directing smaller work groups

• Assists the Supervisor and Shift Manager in the direction and supervision of field employees

• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor

• Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

Responsibilities

• Provides leadership and direction to team members

• Provides open communication between field employees and management

• Provides positive coaching to team members

• Assists with the training of housekeeping staff and schedules work assignments

• Assists with making daily and weekly work schedules

• Oversees and performs cleaning operations in assigned building

• Takes care of keys and access cards for the property

• Reports damaged, broken and out of work features/items

• Makes sure premises are secured at all times

• Oversees and performs additional service requests (tag job) in assigned building

• Oversees quality of jobs and confirms completion with Area Manager.

• Provides training to all new hires assigned to the building

• Attends and participates in all meeting and training sessions involving assigned property and crew.

• Checks supplies, equipment, and chemicals weekly.

• Completes order forms completely and accurately.

• Coordinates equipment usage and inventories.

• Performs all tasks and duties required of your team

• Delegate tasks to staff and set-meet deadlines

• Train staff and provide coaching when needed

• Oversee day to day operations and clients requests in assigned areas

• Assist staff when needed in designated areas

• Miscellaneous duties as assigned

Qualifications

• Must be 18 years of age or older.

• Must have 3+ years of supervision/leadership experience of 5 or more employees

• Bilingual - Must be able to read, write and communicate in Spanish and English

• Housekeeping experience required

• Must have floor care and floor care machine knowledge

Preferred Qualifications:

• Customer Service Experience

REQNUMBER: 82544

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.